• Q.1. How to download/buy a product online from your website?

    Ans. :

    Every product has a main page with its detail and link for download, buy and help. Example: click on following link to see main page of products:
    Step 1: Click : http://www.email-spider.net/product.html
    Step 2: Find your product Ex: http://www.email-spider.net for Word Find and Replace.
    Step 3: Click on “Try It” button to download trial version. Install trial version and use it if you like to use full featured. Click on “PayPal” or “Avangate” to buy a single copy.

    Web Email Spider

  • Q.2. Can I buy multiple license of a Product?

    Ans. :
    Yes, You can buy multiple licenses at discounted price. Just Mail us at:  info@email-spider.net

  • Q.3. When I will get my Activation Keys?
    Ans. :
    It depends upon the payment gateway, if you choose to pay via “Avangate” you will get Activation Keys instantly but if you choose “Paypal” you will get within working 24 hrs.
  • Q.4. Is there any validity of Activation Keys?
    Ans. :
    Yes, All Activation Keys are valid for one year.
  • Q.5. Where I can get help if something I want to know about software functioning?
    Ans. :
    All products main page has links for Help Manual and Demo Video. If problem persist you can contact us via Email or Live Help Zone from our website to get real time assistance.
  • Q.6. How I can activate product with activations key?

    Ans. :

    Every application run in trial mode with a Registration Dialog Box which gives you the option to Activate the product once you activate the product registration screen disappear and unlocked all restricted features.

    Web Email Spider

  • Q.7. What to do if software shows “Unable to Activate Contact to Vendor” error?

    Ans. :

    Try some basic troubleshoot like:
    Step1 : Lower UAC if you are using Win7/8 or Vista. Press ‘Start’ button and type “UAC” click on “Change User Account Control Settings”. Lower the trigger to “Never notify”.
    Web Email Spider
    Web Email Spider

  • Q.8. Can I get my money back if problem persist even after technical support?
    Ans. :
    Yes, within 15 days of purchase of product you can apply for refund from payment gateway site. Contact us via email to escalate your payment refund process.
  • Q.9. Can I become reseller of your products?

    Ans. :

    Yes, you can apply for our affiliate’s reseller group via “Avangate”. Click the link to sign-up for affiliate program:
    https://www.avangate.com/affiliates/sign-up.php?merchant=LANTECHS

  • Q.10. How to Transfer License to Another PC ?

    Ans. :

    Step 1 : Deactivate from current PC.
    Web Email Spider
    Web Email Spider
    Web Email Spider
    Step 2 : Install the software on new PC and Register it with same Activation Key.

  • Q.11. Can I re-format my PC and use the same Activation Key ?
    Ans. :
    Yes, you can re-format and use the same key but before that deactivate the software. See ‘How to deactivate software’Note : Before formatting PC or uninstall software, it is better to deactivate software.